Hospitality

We provide sophisticated business solutions to clients representing hospitality industry like hotels, restaurants, spa & health tourism and travel.

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Introduction

Hospitality is an industry which revolves around customer service and satisfaction. In lieu of this, the players in the hospitality industry have to constantly update themselves as well as implement the latest best practices and advancements in the sphere. Technology has already made inroads with the major hotels implementing the e-concierge and with artificial intelligence coming into picture; technology will only strengthen its position in the industry.

The launch of e-portals for ticket booking to seating and route planning, players in the travel business are not far behind this wave. The hospitality industry is accepting technology as a support instead of disruption and that is the right way to see it.

Focus Areas:

Consulting with the industry experts, we identified certain key areas to focus our services on. These are the areas where the technical expertise of OpenXcell Technolabs can enable the industry to take on the challenges better.

Nowadays there are portals for everything, from inventory to ordering. This advanced technology is being used in the food and beverage portion of the hotel industry to control costs and reduce waste. The ways have changed and for good.

Furthermore, the advent of smart phones has revolutionized the way consumers interact and this has its impact on hospitality industry too. Today, a typical customer books his flight tickets on an app, books a hotel on an app and orders food on an app. With our immense experience in the Mobile App industry, the transition from Paper to Web and then to App is a seamless process for our partners.

But no matter how much technology there is, a hotel can never replace the human touch. There can be KIOSKS and POS and APPS, but when guests come to a hotel, they still want human interaction. Managing the army of staff is a cumbersome job but with the use of technology and the solutions it provides, it becomes much easier to manage your staff.

Our Expertise:

Hotels:

  • Property Management Systems
  • Booking Engines/Dynamic Packaging
  • Internet Distribution and Channel Management
  • Portals/CMS/CRM
  • Personal Ordering Systems
  • POS Solution, POS Integrations
  • Accounting and Financials
  • Back-office Systems
  • Business Intelligence and Analytics
  • Revenue Management System
  • Wireless solutions (Mobile/Handheld/SMS)
  • Self Service/Kiosk Solutions
  • Central Reservation System

Restaurants:

  • F&B Inventory Management
  • Online Reservations
  • Order Management
  • Table Management
  • Wireless Solution (Mobile/Handheld/SMS)
  • Sales, CRM & Back-office System
  • Staff Scheduling
  • Kitchen Display
  • Business Intelligence and Analytics

Spa and Health Tourism:

  • PMS/POS Solution & Integrations
  • Wireless Solution (Mobile/Handheld/SMS)
  • Personal Ordering Systems
  • Registers
  • Appointment book
  • Inventory Management
  • Marketing Solutions
  • Loyalty Programs
  • Staff scheduling
  • CRM
  • Accounting and Financials
  • Business Intelligence and Analytics

Travel:

  • Internet Booking Engines
  • CRM & Back-office Solutions
  • Pricing & Market Intelligence
  • Biometric/RFID Solutions
  • Loyalty Programs
  • Business Intelligence and Analytics
  • Dynamic Packaging
  • Central Reservation Systems
  • Revenue Management Systems
  • Airline/Airport Portals

Client Testimonials

"Often times we would have items come up unplanned. We would have to work through the night, and they literally worked around the clock. That’s what made OpenXcell a good partner..."

Swagata Sarangi,
Head of Marketing, Google India

"There's often language barriers and cultural differences that make it challenging. OpenXcell did a great job with that. We communicated well. They got the idea."

Stephen Anderson,
President, Netqwerk (Business Networking Startup)

Our Values

Customer Centric

Collaboration

Idea & Excellence

Work Efficiency

Freedom & Care

Motivation & Growth