Product Maintenance and Support Services

Keep your business software up and running hassle-free with our Product maintenance and support services 100% confidential & secure

OVERVIEW

Product Support Services and Solutions

Ever since its inception in 2008, OpenXcell has aimed to ensure full-time availability and reliability of product support specialists along with its products. We are well known for delivering a full stellar range of Product maintenance and support services for every type of software application and product.

Our experts at OpenXcell understand the customers requirements of software and the support they might require for the same. With OpenXcell’s reliable software support services, you get to visit your product iteratively and improve it consistently. Our dedicated Product support team of experienced software engineers specialists is ready to assist you in managing your multiple software products. 

OpenXcell is not only an excellent software development company but also an experienced organization dedicated in delivering state of the art Product maintenance and support to its global clients. We take pride in providing new age maintenance services including corrective maintenance, perfective maintenance and preventive maintenance.

Our software maintenance service plan includes:

  • Ongoing app enhancement
  • Backup & recovery
  • Performance monitoring
  • Security & compliance review
  • Technical support
  • SLA-driven support

 Apart from these, our team also helps our clients manage third-party solutions. Trained, skillful developers and tech talents are at your disposal and employ the modern techniques to remove errors in your software. Working with us is a splendid opportunity as you get to experience great corporate ethics, innovative software solutions and benchmark support services.

GET QUOTE

FIGURES AND FACTS

Avail only the best Software Maintenance and Support services

3

State-of-the-art
development facilities

SQ. MTR OF OFFICE SPACE
25000

sQ. MTR of
office space

500+

software engineers &
technical staff

1500+

software designed,
developed & deployed

24/7

IT support staff
availability

14+

years of development
experience

1000+

Happy
customers

OWN SUCCESSFUL PRODUCTS
3

own Successful
products

MODELS OF WORKING

Engagement models to hire best software maintenance and support services

Dedicated team
Dedicated team

  • Long-term collaboration
  • Highly scalable team
  • Complete control of the team
  • Complex projects
Fixed cost
Fixed cost

  • Short-medium term collaboration
  • Low scalable team
  • Detailed specifications
  • Clean deadlines
Time & material
Time & material

  • Short-long term collaboration
  • Flexible budget and timeframe
  • Complete control over the process
  • Highly scalable team

TESTIMONIALS

The team at OpenXcell totally exceeded my expectations!

Tom Pendley, Founder, DRR Rescue

VIEW ALL TESTIMONIALS

FAQS

Frequently Asked Questions On Product Maintenance and Support

Support and maintenance of software products ensure the continued functionality, performance, and reliability of the product after its initial release. This is done by fixing bugs, making updates, and providing assistance to customers.

Product support services can include bug fixing, software updates, troubleshooting, user training, and technical documentation.

A product support team typically monitors and resolves issues, coordinates updates, provides customer support, and maintains documentation.

Maintenance and support services enable businesses to ensure uninterrupted operation, reduce downtime, improve user satisfaction, and upgrade software to meet changing technological and security demands.

Product support at OpenXcell is managed by dedicated teams or helpdesk systems that prioritize and handle requests and issues according to severity and importance. They ensure that customers receive the highest quality of service and that customer issues are addressed quickly and efficiently.

Maintaining and supporting your software product over time is essential to ensure it remains competitive and reliable as user needs, security threats, and technology changes evolve.

By outsourcing product maintenance and support, you can save money, gain access to specialized expertise, and allow your core team to focus on innovation and core business activities.

With more than 14 years of experience in supporting and maintaining diverse software products, OpenXcell has established itself as a preferred software maintenance company.

Some of our USPs include:

  • No lock-in contracts
  • In-depth domain knowledge
  • Quality/security adherence
  • Integrity and transparency
  • Result-driven approach
  • Non-disclosure agreement

Project maintenance and support costs vary widely depending on the complexity of the software, the scope of support needed, and the level of service required. A typical service package will be based on your needs and hourly rates. Get an exact cost for your project by contacting our team.