Product Maintenance and Support Services

Product support services can include bug fixing, software updates, troubleshooting, user training, and technical documentation.

A product support team typically monitors and resolves issues, coordinates updates, provides customer support, and maintains documentation.

Maintenance and support services enable businesses to ensure uninterrupted operation, reduce downtime, improve user satisfaction, and upgrade software to meet changing technological and security demands.

Product support at OpenXcell is managed by dedicated teams or helpdesk systems that prioritize and handle requests and issues according to severity and importance. They ensure that customers receive the highest quality of service and that customer issues are addressed quickly and efficiently.

Maintaining and supporting your software product over time is essential to ensure it remains competitive and reliable as user needs, security threats, and technology changes evolve.

By outsourcing product maintenance and support, you can save money, gain access to specialized expertise, and allow your core team to focus on innovation and core business activities.

With more than 14 years of experience in supporting and maintaining diverse software products, OpenXcell has established itself as a preferred software maintenance company.

Some of our USPs include:

• No lock-in contracts
• In-depth domain knowledge
• Quality/security adherence
• Integrity and transparency
• Result-driven approach
• Non-disclosure agreement

Project maintenance and support costs vary widely depending on the complexity of the software, the scope of support needed, and the level of service required. A typical service package will be based on your needs and hourly rates. Get an exact cost for your project by contacting our team.