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penXcell Technolabs is a pioneer and a certified SugarCRM bronze technology partner providing custom SugarCRM development, implementation and SugarCRM integration from India. With our team of certified CRM engineers we focus on providing customized CRM solutions as per your requirements. Our expert knowledge of PHP, MySQL, Apache has helped us to make successful SugarCRM customizations for many SME’s and large enterprises based on their requirements.

SugarCRM is the world’s leading provider of the commercial open source customer relationship management software. SugarCRM can make the customer relationship management easy and help you convert your leads to potential customers. Over 5 million users prefer SugarCRM to coordinate with the contacts, to increase the sales opportunities, to maintain the email lists, to run effective marketing campaigns, for handling customer service requests etc. With over a million downloads and translations in 75 languages it is no doubt that SugarCRM is the best CRM solution that you can afford.

Following are some important features of SugarCRM :

Reporting: This feature helps to monitor business performance across the entire business with reporting tools on Marketing Analytics, Sales Trends, Case Reports, and Customer Profiles.

Marketing automation: SugarCRM closes the loop between marketing and sales. Create, execute and track campaigns across multiple channels with the campaign wizard. Develop compelling email marketing programs and capture leads directly into your CRM system with web-to-lead forms. Manage and assign leads to your sales reps and track the marketing ROI of your programs.

Sales Force automation: Sugar drives sales force performance by allowing sales representative to track and share contacts and opportunities, manage and upsell into existing accounts, forecast revenue,monitor performance through dashboards, manage quotes and contracts.

Customer support: Acquiring new customers is much more expensive than selling to existing ones. With customer support features, companies have confidence that customer cases will be handled quickly and effectively. It allows companies to manage inbound emails, diagnose bugs, share knowledge, and resolve customer issues.

Collaboration: Essential to marketing, sales, and support activities, SugarCRM email integration provides email management within CRM by integrating with Microsoft Outlook, IBM Lotus Notes, Gmail, Yahoo! Mail, and IMAP based email servers. Users can archive email to SugarCRM and send email directly from SugarCRM.

Platform: This feature allows administrators and developers to create powerful business processes quickly and easily. Administrators can define teams, control access rights to modules and fields, change the homepage layout or modify existing screens with the layout editor, and create new dashlets from third-party data sources. Simple yet powerful workflow tools give users the ability to create and enforce business rules.

We also help you to migrate from your existing CRM platform to SugarCRM without any data loss of customers, leads and potential. We have team of database administration with complete knowledge of other CRMs and their database structures.

We have implemented CRM in following industry with customization according to their business process:

  • Communications
  • Financial Services
  • Healthcare
  • Public Sector
  • Professional Services
  • Manufacturing
  • Technology
  • Retail/Distribution

Are you looking for SugarCRM development, SugarCRM integration at your firm or want to SugarCRM Customization it as per your needs or willing to migrate to sugarCRM from your existing CRM platform please drop us an inquiry and we will get back to you in next 24 hours by call or email.

Client Testimonials

"Often times we would have items come up unplanned. We would have to work through the night, and they literally worked around the clock. That’s what made OpenXcell a good partner..."

Swagata Sarangi,
Head of Marketing, Google India

"There's often language barriers and cultural differences that make it challenging. OpenXcell did a great job with that. We communicated well. They got the idea."

Stephen Anderson,
President, Netqwerk (Business Networking Startup)

Our Values

Customer Centric


Idea & Excellence

Work Efficiency

Freedom & Care

Motivation & Growth