Mobile App support & maintenance services
An application development lifecycle does not end with merely the development and deployment of the business apps. We at OpenXcell provide seamless app maintenance services to our clients to ensure that the deployed app runs smoothly on the client’s infrastructure. Keeping the business growth in mind, OpenXcell’s app developers provide mobile application maintenance and support service at all levels of business operations.
OpenXcell has vast experience of 12 years in providing mobile application maintenance services. As an app maintenance company, we provide various levels of application maintenance and support, including L1, L2, and L3. Depending upon the nature of the challenge, our support engineers are always available for our clients.
OpenXcell’s application maintenance and support services have created a benchmark in the global application maintenance outsourcing market. Our engineers use the best agnostic platforms and the best of breed tools to support our clients while allowing them to remain autonomous from proprietary platforms and solutions.
OpenXcell leverages native monitoring and pre-built big data analytic tools to create self-healing BOTs which, as a result, reduces the manual labor for our clients. This, as a result, leads to saving significant application maintenance costs. Moreover, our robust framework and skilled engineers combined with the industry’s leading tools ensure smooth application maintenance and support services for the clients.
Our mobile support and maintenance process
Our engineers follow efficient steps to provide full-time support and maintenance
Research and Analysis
Understanding the challenge, Deciding the Level of challenge, Assigning an Engineer
Level 1 Application Maintenance Service
Receiving and Registering Requests, Prioritizing Support Requests, Solving Basic User Issues
Level 2 Application Maintenance Service
Resolving Software Configuration Incidents, Administering Application Environment, Software Installations, Log Investigation for Root Cause Analysis
Level 3 Application Maintenance Service
Introducing Changes to the Code and Database, Correcting Customization Issues
Make the most of a world-class team and infrastructure
sQ. MTR of
software engineers &
developed & deployed
IT support staff
years of development
MODELS OF WORKING
Business hiring models
- Long-term collaboration
- Highly scalable team
- Complete control of the team
- Complex projects
- Short-medium term collaboration
- Low scalable team
- Detailed specifications
- Clean deadlines
Time & material
- Short-long term collaboration
- Flexible budget and timeframe
- Complete control over the process
- Highly scalable team
The success of our customers speaks louder than our words
OpenXcell helped me in putting my ideas into a great design.
Lisa Bailey, Founder, DockHereVIEW ALL TESTIMONIALS