Alorica
BPO
Employee engagement application for a renowned call centre
Alorica is a renowned BPO with excellent consulting services worldwide
THE CHALLENGE
Challenges faced during the development of Alorica
Challenges of Alorica
Limitation of resources and infrastructure
Owing to the lack of resources and infrastructure needed for the development, there were hurdles in developing a perfect employee engagement software
More go-to-market time is required
As the lack of resources is experienced, along with more costs, and less scalability of the team, the go-to-market time comparatively increases
More costing and less productive work
If an inhouse team is hired and works for developing the product, the cost, time, and expertise are required more. And this leads to an increase in cost
The solution
Empowering customer service excellence with OpenXcell's expertise
OpenXcell’s team collaborated with Alorica to develop the innovative Connect app, an essential tool that empowers customer service professionals by providing instant access to support information and seamless connectivity to Alorica’s resources, regardless of location. The team, comprising experienced designers, developers, analysts, testers, and more, worked diligently to deliver the perfect solution, ensuring all technical and aesthetic requirements were met to achieve consistent service excellence.
Features
Enhancements in MVP for employee engagement
Iterative improvements to the MVP kept the engagement experience evolving with real employee needs.
Daily Mood Meter
Employees log how they're feeling each day, giving leadership a pulse on morale.
Gamification
Game-like elements and rewards keep employees motivated and engaged with the platform.
Chatbot Management
An integrated chatbot handles employee queries and routine interactions automatically.
Dashboard Pulse check
A central dashboard surfaces engagement trends for managers.
Integrations & tech stack
The platform is built on a modern React + TypeScript frontend, a Lovable Cloud backend with Postgres and RLS, and edge functions for secure, advisory-locked operations.
Frontend
React Native
Backend
JavaScript, Java, MongoDB, MySQL
Engagement built for scale, not just features
One App, Many Signals
Mood meter, gamification, and chatbot management work together in a single MVP instead of scattered point tools.
Faster Without the Overhead
Delivered as an external build, sidestepping the higher cost and longer timeline of assembling an in-house team.
Designed to Retain, Not Just Track
Every feature ties back to reducing attrition — acknowledging effort, not just measuring it.