Customer Overview Alorica image-img

Customer Overview

Alorica is a renowned BPO with excellent consulting services worldwide

Their employee engagement application provides engaging features to keep the employees motivated for the job. Composed of chatbots, mood indicators, avatars, and many more such attributes, this employee engagement application helps the company to analyse their employees’ pain points and provide acknowledgement for their hard work in order to improve their attrition rate

BUSINESS CHALLENGES

Challenges of Alorica

  • Limitation of resources and infrastructure-img

    Limitation of resources and infrastructure

    Owing to the lack of resources and infrastructure needed for the development, there were hurdles in developing a perfect employee engagement software

  • More go-to-market time is required icon-img

    More go-to-market time is required

    As the lack of resources is experienced, along with more costs, and less scalability of the team, the go-to-market time comparatively increases

  • More costing and less productive work icon-img

    More costing and less productive work

    If an inhouse team is hired and works for developing the product, the cost, time, and expertise are required more. And this leads to an increase in cost

BUSINESS CHALLENGES alorica image-img
SOLUTION OVERVIEW alorica-img

SOLUTION OVERVIEW

Empowering customer service excellence with OpenXcell's expertise

OpenXcell’s team collaborated with Alorica to develop the innovative Connect app, an essential tool that empowers customer service professionals by providing instant access to support information and seamless connectivity to Alorica’s resources, regardless of location. The team, comprising experienced designers, developers, analysts, testers, and more, worked diligently to deliver the perfect solution, ensuring all technical and aesthetic requirements were met to achieve consistent service excellence.

features:

  • Enhancements in MVP for employee engagement
  • Daily Mood Meter
  • Gamification
  • Chatbot Management
  • Dashboard Pulse check

TECHNOLOGIES OFFERED

Technologies guiding Alorica

  • Frontend-img

    Frontend

    JavaScript, React Native

  • backend-img

    Backend

    Java

  • database-img

    Database

    MongoDB, MySQL

Alorica image-img

OpenXcell offers what it claims

Our team of experts utilizes modern technologies to design custom solutions. Make your business ready for the future with our progressive services

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    3

    State-of-The-Art
    Development Facilities

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    25000

    SQ. MTR of
    Office Space

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    500+

    Software Engineers &
    Technical Staff

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    1500+

    Software Designed,
    Developed & Deployed

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    24/7

    IT Support Staff
    Availability

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    15+

    Years of Development
    Experience

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    1000+

    Happy
    Customers

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    3

    Own Successful
    Products

Get a quote now!

LET'S TALK

  • 15+ years of industry experience
  • 1000+ global base of customers
  • 500+ qualified resources
  • ISO 9001:2008 certified
  • CMMI level 3 company
  • Transparent cost
  • State-of-the-art facilities
  • Quick product delivery
  • Team ownership