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CLIENT OVERVIEW
Alorica is a renowned BPO with excellent consulting services worldwide.
Their employee engagement application provides engaging features to keep the employees motivated for the job. Composed of chatbots, mood indicators, avatars, and many more such attributes, this employee engagement application helps the company to analyse their employees’ pain points and provide acknowledgement for their hard work in order to improve their attrition rate.
PROBLEMS
Challenges of Alorica
High attrition rate
Requirement of an application that will help reduce their employee churn over
Amateur product
Requirement of feature enhancements to engage the agents
Lack Of technical expertise
Demand of developers who can understand the requirements and develop the product as per the expectations
High operational cost
Development of application by keeping the development cost low
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SOLUTION
360° Solution By OpenXcell
Engineering
Feature enhancements in MVP for employee engagement
- Daily Mood Meter
- Gamification
- Chatbot
- Management Dashboard
- Pulse check
Recruitment
Screening, recruitment and on-boarding of developers’ team
- Profile On-boarding
- Training
- Team Expansion
- Culturally Fit Appointment
Support
Maintenance of the product and on-demand developer assistance
- Query Resolution
- Timely deliveries
- Product enhancement
ACHIEVEMENTS
Alorica’s success
Minimal attrition rate
Engaging features and chatbots attributed to growing employee satisfaction which reduced the churn over
2 Billion customer interactions per year
Customer influx drastically improved with the increased employee retention rate
Consulting and training practice of the year
Company was awarded for its remarkable services to customers
TESTIMONIAL
Our happy client
It has been incredible working with OpenXcell. Though our requirements were minimalistic, the kind of approach and expertise you have furnished makes us more likely to believe in your art.
Checkout our full case study!
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