Speed

Fintech

Card Deposit Management System (Shield Pay)

A unified fraud and chargeback control center that consolidates payment provider, KYC, and device-intelligence data into a single operator console.

Status

Not Available

Timeline

Not Available

Category

Internal fintech operations tool / risk management SaaS.

User

Speed’s risk analysts, chargeback operators, and compliance leads.

Status

Not Available

Timeline

Not Available

Category

Internal fintech operations tool / risk management SaaS.

User

Speed’s risk analysts, chargeback operators, and compliance leads.

THE CHALLENGE

Not Available-Problem

Before DMS, risk operators had to stitch together data from 5+ external dashboards — Checkout.com, Primer, Cybrid, Sumsub, Fingerprint, and internal Speed APIs — to investigate a single suspicious customer or dispute. Every action (restricting a card, preparing a chargeback rebuttal, verifying KYC vs. IP location) was manual, slow, and error-prone.

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Investigations took 30–60 minutes per case, delaying decisions on active fraud.

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Chargeback response letters were assembled by hand in Google Docs from screenshots.

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Rule evaluations were a black box — operators could not see why a customer was or wasn’t blocked.

The solution

Not Available

DMS is a single operator console that ingests webhooks from all providers in real time, normalizes identity across accounts (via a composite customer_id / email / card BIN+last4 key), and gives analysts one-click actions backed by a full audit trail.

Key Features

Unified customer profile

transactions, KYC photos, device fingerprints, dispute history, and rule evaluations in one sheet.

Automated fraud detection

burst detection, address/name mismatch, stolen-card patterns, geo mismatch, CVV analytics.

Not Available

One-click account restriction across Checkout, Primer, Cybrid (Card & ACH) with full webhook payload logging.

Not Available

AI-assisted chargeback rebuttal letters and a 10-section auto-pilot PDF evidence pipeline.

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Safe list / block list with dynamic AI-suggested justifications.

Unified customer profile

transactions, KYC photos, device fingerprints, dispute history, and rule evaluations in one sheet.

Automated fraud detection

burst detection, address/name mismatch, stolen-card patterns, geo mismatch, CVV analytics.

Not Available

One-click account restriction across Checkout, Primer, Cybrid (Card & ACH) with full webhook payload logging.

Not Available

AI-assisted chargeback rebuttal letters and a 10-section auto-pilot PDF evidence pipeline.

Not Available

Safe list / block list with dynamic AI-suggested justifications.

Integrations & tech stack

The platform is built on a modern React + TypeScript frontend, a Lovable Cloud backend with Postgres and RLS, and edge functions for secure, advisory-locked operations.

Frontend

Backend

Integrations

Chargeback response letters were assembled by hand in Google Docs from screenshots.

Key Metrics & Impact

Chargeback response preparation

Before

~60 min

After

~2 min per case (AI letter + auto-assembled PDF)

Dispute list load

Before

Serial 50-row fatches

After

200-row parallel fetches

Account restriction time

Before

~15 min

After

<10 seconds (one-click, multi-provider)

Data coverage

Before

5+ external providers unified

After

Decline analysis load time

Before

From repeated statement timeouts

After

~5 seconds via server-side RPC aggregation.

Before

After

Chargeback response preparation

Before

~60 min

After

~2 min per case (AI letter + auto-assembled PDF)

Account restriction time

Before

~15 min

After

<10 seconds (one-click, multi-provider)

Decline analysis load time

Before

From repeated statement timeouts

After

~5 seconds via server-side RPC aggregation.

Dispute list load

Before

Serial 50-row fatches

After

200-row parallel fetches

Data coverage

Before

5+ external providers unified

After

Before

After

Chargeback response preparation

Before

~60 min

After

~2 min per case (AI letter + auto-assembled PDF)

Decline analysis load time

Before

From repeated statement timeouts

After

~5 seconds via server-side RPC aggregation.

Data coverage

Before

5+ external providers unified

After

Account restriction time

Before

~15 min

After

<10 seconds (one-click, multi-provider)

Dispute list load

Before

Serial 50-row fatches

After

200-row parallel fetches

Before

After

Want to build something similar?

Let’s talk about how a unified console and wallet-native engagement layer can transform your customer operations.

Want to build something similar?

Let’s talk about how a unified console and wallet-native engagement layer can transform your customer operations.

Want to build something similar?

Let’s talk about how a unified console and wallet-native engagement layer can transform your customer operations.