Healthcare Chatbots – Their Benefits, Use Cases, And Examples

“Ok, People! Have You Heard About Healthcare Chatbot?”

Chatbots, artificial intelligence, and smart algorithms have surrounded us. Commanding voice assistants, talking with bots, and resolving basic issues via machines have become the new normal. 

One of those newly normalized industries is healthcare, with its digitally powered operations. Whether we look at the digital registers or optimal management, AI is everywhere! 

Do you want to book an appointment? Chatbot A will do that. Want to know about an XYZ symptom? Well, describe it to Chatbot B, or better yet, send a picture for it to diagnose 

Chatbots in healthcare are currently opening up the space for more growth opportunities while streamlining the current operations, which, if you ask us, is the best time to invest in these healthcare chatbots. 

Still, juggling between yes and no? Well, this blog’s list of benefits, along with seven examples, will help you start searching for a reliable chatbot development services provider

Why Is Healthcare Chatbot A Good Addition?

AI streamlining the processes is no news to anyone, regardless of which sector of the healthcare industry they belong to. Once integrated well, these healthcare chatbots improve the whole system through their progressive functionalities, including automation, intelligent algorithms, and NLP capabilities, among many others. 

The primary role of these healthcare chatbots is to be the digital bridge between human practitioners and their patients. These bots also take the role of digital assistants and first aid service providers, become the primary contact between the practitioner and patients, and so much more.  

Though integrating AI chatbots is a costly endeavor, these solutions will undoubtedly be highly profitable in many ways, both known and yet to be known. 

Also, before proceeding, if you are just getting into this field of AI or curious about this up-and-coming technology, here’s a comparison of chatbots vs. conversational AI. You might want to look into that! 

Advantages Of Integrating Healthcare Chatbot

When we say that AI chatbot in healthcare would be a revolutionary shift, it doesn’t mean having a digital assistant at work! Rather, this technology can alter the whole healthcare institution for the better.  

Healthcare chatbots add value to the day-to-day operations through these channels:

Round-The-Clock Support 

Medical calls in the middle of the night are not new for the healthcare industry, but that doesn’t make them any less tiring. What a healthcare chatbot can do is reduce them to a few calls that require human assistance. 

Train the AI chatbot on a dataset related to various symptoms and their possible reasons, as well as suggest immediate cures. Integrating such a bot will facilitate faster assistance without any human dependency for patients and practitioners. 

Rapid Medical Assistance 

Lack of proper medical knowledge and inability to connect with an ambulance always bring a state of panic among people. Healthcare chatbots help in such cases by providing detailed yet easy-to-follow first aid. 

Having a chatbot with knowledge of minute details significantly reduces stress, as the patient gets the required attention and care until paramedics arrive. Integrating these chatbots in healthcare reduces time and provides people with a means to provide accurate medical help instead of mere guesswork. 

Organized Data Collection 

The healthcare industry requires a lot of patient data, such as medical history, habits, test results, etc. These details are important and thus require proper organization and maintenance. While manually performing this task would mean hours of labor and error-prone documentation, it can be simplified with a chatbot. 

In this case, the chatbot becomes the first point of contact, gathers all the required patient details, and organizes them in an accessible manner. These details are then shared with the concerned practitioner, which saves time and creates a streamlined system of operation. 

Reduced Dependency 

Not just emergency calls but healthcare chatbots also become a source of reliable information from trustworthy sources. So, patients don’t have to rely completely on doctors or try internet remedies for their ailments. 

A reliable source of medical information also becomes a safe space for patients to discuss their symptoms anonymously (which is not advised for a prolonged period of time or in case of critical illness). This can help them open up about their uncomfortable symptoms easily and in full confidence of data security. 

Do you know? We have designed a phenomenal AI solution for healthcare called Ved AI chatbot healthcare. It is fully customizable and can be tailored to your specific requirements. If you are looking for a healthcare chatbot, this might interest you!

Popular Use-Cases Of Healthcare Chatbot

Now that we have clarified “why” you should integrate the healthcare chatbots into your system, here’s the answer to “which” sectors/functionalities need to be improved using healthcare chatbots. 

While there are many use cases of chatbots in healthcare, here are some popular ones that you will find helpful: 

Symptoms Analysis 

The initial consultation through an AI healthcare chatbot will ease the patient’s nervousness. Trained on verified datasets, these chatbots will become the new assistants that can handle the first sessions and provide accurate causes along with viable solutions using AI algorithms. 

Appointment Scheduling

Design a chatbot for healthcare that takes care of all your appointments. Make it a centralized system so that staff gets clarity on the practitioner’s schedule. This reduces the workload of admins and receptionists while quickening the process for patients. 

Mental Health Support 

Mental health is equally important, and having a healthcare chatbot that replies in real time when needed can significantly help people address their immediate issues. This also creates an alternative route for those who don’t wish to take the traditional route. 

Query Management 

Offer human-independent 24/7 medical assistance with a healthcare chatbot that is trained on required datasets from trustworthy sources. Make quality healthcare accessible with reliable information at any point in time so patients can take better care of their health. 

Post-Treatment Care

Design a chatbot trained on post-operation care datasets and streamline that for both practitioners and patients. Free your resources for emergencies and let the bot question the patients about any possible complications (if occurring), their medications, healing progress, etc.   

Seven Examples Of Chatbots For Healthcare

Here are some of the popular AI chatbot examples in healthcare that make medical care more accessible and wellness a streamlined journey for both the practitioner and the patient: 

1. OneRemission – An AI chatbot for cancer patients 
2. Florence – A digital nurse with pill reminders
3. Woebot – An AI chatbot to take care of mental health
4. Sensely – An AI-powered chatbot for symptom analysis  
5. Healthily – A reliable source of health information
6. Infermedica AI – An AI tool to make quality healthcare accessible 
7. GYANT – A symptoms & patient information collector

OneRemission

An app designed for cancer patients to access all the valuable information, including their diet, exercises, post-cancer care, and more. The list is curated by medical professionals to reduce reliability and help patients manage their health better. 

Florence

A personal nurse, but make it digital; that’s what Florence is. It is a chatbot for healthcare that can be added to Facebook Messenger and Skype. The bot is useful for older people as it reminds them to take their medicine on time and tracks their health, such as body weight and mood.

Woebot

A healthcare chatbot designed for people with mental health concerns such as anxiety, depression, etc. The app works on CBT (Cognitive Behavioural Therapy) and helps one understand general coping strategies. It also logs daily moods and advises users who are seeking help.  

Sensely

A virtual assistant trained in medical data interprets and analyzes the user’s symptoms to accurately diagnose the condition. The assistant uses a triage system to determine whether the situation requires an immediate professional or can be handled by the patient.  

Healthily

Formerly known as Your.MD, Healthily is a reliable source of information about medical service providers. The platform is user-friendly and can be used to search for pharmacies, test centers, clinics, etc. It also offers health-related information to help users make informed decisions. 

Infermedica AI

Developed by Infermedica, this AI tool makes quality medical care accessible to everyone (including East Asia) and complies with all medical regulations, including HIPAA and GDPR. The company has also designed other medical products and APIs for easy integration and use.

GYANT

A healthcare chatbot that smoothens the first consultation by taking and sending all the relevant patient information to the medical practitioner. It can also help with online consultations by providing diagnoses and prescriptions in real-time.

What Is In Store For Healthcare Chatbot In The Future? 

The current scenario clearly evidences an AI chatbot-driven healthcare where patient care would be the foremost priority. It will also make the process easier for the practitioner by automating redundant tasks so they can focus on their primary duties. 

For patients, healthcare chatbots will expand the horizons of quality medical care. They can get the required medications delivered to their doorstep or seek expert advice remotely. They can make more informed decisions, with information available from trustworthy sources and so much more. 

These digital tools might be an addition today, but in the coming years, a healthcare chatbot will lead the industry toward better medical assistance. With the rapid advancements in AI, the technology will continue to evolve and redefine “normal” in daily life.

Will The Transition To A Healthcare Chatbot Be Easy? 

Like every digitalization process, integrating AI chatbots in healthcare will be a complex journey, especially because of the sensitive information, massive amounts of data, and interrelated processes. 

However, the process can be streamlined by partnering with a reliable AI service provider that excels at developing chatbots for healthcare. Because an AI expert with years of experience can build a unique solution in much less time than a novice’s trials and errors. 

So, do you want to start digitalizing your healthcare services with the best? Then connect today with our experts, and let’s innovate.

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