Software Support Specialist & Service Provider

Keep your business software up and running hasslefree with our software maintenance and support services 100% Confidential and Secure
Successful Products

OVERVIEW

Software maintenance and support services

Software support and maintenance aim to ensure full-time availability and reliability of software applications and products. Since 2008, OpenXcell has been delivering a full range of software maintenance and support services for every type of software application and product.

We understand the requirements for software maintenance and support to deliver a quality product to end-users. With OpenXcell’s reliable software support services, you can ensure that your software fully functions with no bugs and glitches. Our dedicated software support team consisting of software support engineers and software support specialists is ready to assist you in managing your multiple software products.

We are not just any ordinary software support and maintenance company but an organization with experience of over a decade in delivering top-notch software maintenance and support to brands worldwide. Our core capabilities lie in delivering all types of software maintenance, including adaptive maintenance, corrective maintenance, perfective maintenance, and preventive maintenance.

Our software maintenance plan includes:

  • Ongoing app enhancement
  • Backup & recovery
  • Performance monitoring
  • Security & compliance review
  • Technical support
  • SLA-driven support

 

At OpenXcell, we have not just developed and delivered solutions to our clienteles but also helped them manage their third-party solutions. Our trained team of support specialists and support engineers are experts in employing the latest techniques to find and resolve the glitches of your software. Experience scalability, productivity, and seamless business operations with our innovative software maintenance and support services.

GET QUOTE

Our software maintenance & support process

To keep your software up to date with our software maintenance & support process

Problem Identification

Request for modification (MR), Classification of MR

Stage 1

Problem Analysis

Project Documentation, Validate Modification Request, Repository Information

Stage 2

Design

Develop Test Cases, Revise Requirements, Verify Design

Stage 3

Implementation

Software Code Implementation, Test Preparation Review, Software Inspection

Stage 4

System Testing

Functional Testing, Regression Testing, Interface Testing

Stage 5

Acceptance Testing

Acceptance Testing, Interoperability Testing

Stage 6

Delivery

Installation, Training, Version Description, and Documentation

Stage 7

WHY OPENXCELL?

Make the most of a world-class team and infrastructure

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State-of-the-art
development facilities

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25000

sQ. MTR of
office space

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500+

software engineers &
technical staff

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1000+

software designed,
developed & deployed

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24/7

IT support staff
availability

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12+

years of development
experience

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700+

Happy
customers

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own Successful
products

MODELS OF WORKING

Business hiring models

Collaborate
Dedicated team

  • Long-term collaboration
  • Highly scalable team
  • Complete control of the team
  • Complex projects
Collaborate
Fixed cost

  • Short-medium term collaboration
  • Low scalable team
  • Detailed specifications
  • Clean deadlines
Collaborate
Time & material

  • Short-long term collaboration
  • Flexible budget and timeframe
  • Complete control over the process
  • Highly scalable team

CASE-STUDIES

The success of our customers speaks louder than our words

TESTIMONIALS

The team at OpenXcell totally exceeded my expectations!

Tom Pendley, Founder, DRR Rescue

VIEW ALL TESTIMONIALS more testimonial

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